Privacy Policy
SetForgetGrow ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website setforgetgrow.com (the "Site"), use our services, or receive text messages sent through our platform.
Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
1. Who This Policy Applies To
Our business serves two distinct groups, and this policy applies to both:
Clients: Local business owners who subscribe to our website and online presence management services.
End Consumers: Customers of our clients who may receive review request text messages sent on behalf of our clients through our platform.
2. Information We Collect
Information Collected from Clients
When you sign up for our services, we may collect:
- Contact Information: Name, email address, phone number, and business address
- Business Information: Business name, industry, services offered, and business hours
- Payment Information: Credit card or payment details processed through our third-party payment processor
- Account Credentials: Username and password for accessing your account
- Communications: Emails, messages, and other correspondence with us
- Website Content: Photos, text, logos, and other materials you provide for your website
Information Collected from End Consumers
When our clients provide customer information for review requests, we may process:
- Phone Numbers: Mobile phone numbers provided by our clients' customers for the purpose of sending review request text messages
- Consent Records: Records of consent provided to our clients for receiving text messages
- Message Interactions: Responses to text messages, including opt-out requests
Information Collected Automatically
When you visit our Site, we may automatically collect:
- Device Information: Browser type, operating system, device type, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs
- IP Address: Your Internet Protocol address and approximate geographic location
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
For Clients:
- To provide, maintain, and improve our services
- To build, host, and manage your website
- To set up and manage your Google Business Profile
- To send review request text messages on your behalf
- To process payments and manage your subscription
- To communicate with you about your account and services
- To respond to your inquiries and provide customer support
- To send administrative information, updates, and marketing communications (with your consent)
For End Consumers:
- To send one-time review request text messages on behalf of our clients
- To process opt-out requests and maintain opt-out lists
- To respond to HELP requests with support information
- To comply with legal obligations
For All Users:
- To protect against fraudulent, unauthorized, or illegal activity
- To comply with applicable laws and regulations
- To enforce our Terms of Service
- To analyze usage trends and improve our Site and services
4. Text Messaging Privacy
This section specifically addresses the privacy of mobile phone information in connection with our text messaging services.
Mobile Information Protection
We do not sell, rent, or share mobile phone numbers or any mobile information with third parties or affiliates for marketing or promotional purposes.
Mobile information collected through our platform is used solely for the purpose of sending review request text messages on behalf of our clients and managing opt-out preferences.
Consent and Opt-Out
- End consumers must provide consent to our clients before receiving text messages
- Consent is obtained verbally at point of service, through QR code signage with opt-in disclosure, or when providing a phone number at point of sale
- End consumers may opt out at any time by replying STOP to any message
- We honor all opt-out requests immediately and maintain suppression lists to prevent future messages
Message Data Retention
- Phone numbers and consent records are retained only as long as necessary to provide services and comply with legal requirements
- Opt-out records are retained indefinitely to ensure opted-out numbers do not receive future messages
5. How We Share Your Information
We may share your information in the following circumstances:
Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Payment processors
- Website hosting providers
- Email service providers
- Text messaging service providers (e.g., Twilio)
- Analytics providers
- Customer support tools
These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
With Our Clients (for End Consumers)
If you are an end consumer, we may share information about your message interactions (such as whether you left a review or opted out) with the client business that requested the review message.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:
- To comply with a subpoena, court order, or legal process
- To respond to requests from law enforcement or government agencies
- To protect our rights, property, or safety, or that of our clients or others
- To investigate potential violations of our Terms of Service
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our Site.
Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Analytics Cookies: Help us understand how visitors interact with our Site
- Preference Cookies: Remember your preferences and settings
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some features of our Site may not function properly without cookies.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS
- Secure storage of data on protected servers
- Access controls limiting who can access personal information
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Client Information: Retained for the duration of your subscription and for a reasonable period thereafter to comply with legal obligations and resolve disputes
- End Consumer Phone Numbers: Retained only as long as necessary to send the review request and manage opt-out preferences
- Opt-Out Records: Retained indefinitely to honor opt-out requests
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You may request a copy of the personal information we hold about you.
Correction
You may request that we correct inaccurate or incomplete information.
Deletion
You may request that we delete your personal information, subject to certain exceptions.
Opt-Out of Marketing
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
Text Message Opt-Out
End consumers may opt out of text messages at any time by replying STOP to any message.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions
- Right to Opt-Out of Sale: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To submit a request, please contact us using the information below. We may need to verify your identity before processing your request.
11. Children's Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
12. Third-Party Links
Our Site may contain links to third-party websites, including Google Business Profile and review platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
If we make material changes to this Privacy Policy, we will notify you by email (for clients) or by posting a prominent notice on our Site prior to the changes becoming effective.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SetForgetGrow
Email: [email protected]
Website: https://setforgetgrow.com/contact
15. Consent
By using our Site or services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
For end consumers, by providing your phone number to one of our client businesses and consenting to receive text messages, you acknowledge that your phone number will be processed through our platform for the purpose of sending review request messages.